The big, medium and small IT companies are always in need of a stable and result-oriented IT operations management. It ensures the proper management of day-to-day tasks associated with the systems, applications, development, staff, databases and networks. With the help of the best IT operations management tools, the company is able to troubleshoot the problems and improve the overall performance. The best IT operations management solutions integrate application management, service management and system management so that your business and IT services are given a holistic view. They improve the performance of the business and the services. An effective one automates the IT services and processes so that IT staff can focus on something new rather than focusing on maintaining the old logs.
Event Management support from Right ITnow
With the help of RightITnow ECM, the companies can find the best solutions for IT operations management. Entire event management support is offered within the ITIL service operations domain. In this, the event management monitors all the alerts and events, which occur through the linked monitoring systems and infrastructure to allow the normal operation. It also detects and escalates exception conditions. It is interesting to know that it plays a vital role in problem management and incident management processes. It automatically escalates correlated alerts from configuration items to the service desk.
Besides that, it also creates and acknowledges the relevant incident and problem record. If needed, the alerts, which are escalated from RightITnow ECM, may trigger a Request for change via Change management process. This way, the system works for the integrity of the system and services.
Improving the performance of businesses
With the help of this ECM, the performance of the businesses is surely going to improve to a great extent. The alert and event archiving and reporting capabilities support the reporting and service management. The continual service improvement is improved with a record of alert, event, incident escalation volumes, correlations used and resolution types. It may include:
Capacity and availability management– Through this type of management, the IT staff can identify the right thresholds and alert severity corrections for the CIs.
Problem management- The technical staff is expected to diagnose the root cause of the problem and make lasting changes.
Configuration and Asset management- In this, the system of record for real time and existence of any CI is taken care.
The operation management solutions such as rightitnow servicenow adapter consolidate data into the single system of record making the operations smoother than before. These days, a lot of companies are coming up with the effective and result-oriented solutions. It is highly recommended to assess all your business requirements including the IT environment and networks so that the appropriate management system can be employed. It has also been observed that some organizations have different IT departments that monitor the performance of the systems, networks, services and applications. By doing so, they ensure that the productivity is improved. The events and alerts are taken care of well on time to avoid downtime and permanent solution is offered to the issues.